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200 Dogs Without Power at Columbia Pet Care Center

The employees said they were suffering too.

 

Employees and the 200 dogs they’re currently taking care of at the on Old Columbia Pike were entering day three without power on Monday.

The center was one of still without power since Friday's storm.

Employees said they have not notified pet owners of the power outage situation as they don’t have a phone connection.

If people want to pick up their dogs, they should do so, employees said. If a pet owner is on vacation and would like their dog picked up, they should ask a friend to pick up the dog.

Nickie Ice was inside at the front desk on Monday morning, her face glistening with sweat as she worked. The temperature inside the main building of the pet hotel was the same as outside. The smell of the dogs lingered in the air.

Highs are supposed to reach 92 Monday in Columbia.

“They’re fine,” said Ice when asked about how the dogs were dealing with the heat, “we have water.”

Ice said they’ve been giving the dogs tons of water and checking on them constantly.

As for the employees?

“In a word, it’s hot,” said Josh Arnold. “Hot, sticky and gross.”

Outside, at a picnic table, about 10 employees were taking a break and drinking cold bottles of water.

“You have to go outside to cool off,” said Mark Covington, of Columbia.

“The worst part is with 4th of July coming, we’re super, super busy,” said Brett Phillips of Columbia.

“We’ve had people bring their dogs here and say it’s too hot for their houses,” said Andrew Mayrovitz.

“It’s been an experience for sure,” added Phillips. “We’ve just been trying to keep [the dogs] cool without giving a crap for ourselves.”

Phillips pointed to the power lines behind the building. They were down and laying against one of the outbuildings on the property. Employees said they are still waiting on someone to come and fix them.

“We’ve done our best to clear out the trees down there,” said Phillips.

Some minor relief was on its way on Monday morning in the form of a new generator that had just arrived, according to Quan Harper, the kennel manager.

“We’re going to use it to power some of the smaller air conditioners,” said Harper.

For more of Patch's storm coverage check the following stories:

Dog owner July 3, 2012 at 12:17 pm
The generator arrived along with fans Monday. Nothing was done this weekend.
esh July 3, 2012 at 12:18 pm
"They were down and laying against one of the outbuildings on the property."...that should be "...lying against one of the outbuildings..." not "laying",,,,but, grammar aside, I hope everyone gets power restored soon....we've had several climate refugees (including a dog) in and out of our house over the last few days because we were lucky enough to lose power for only about 6 hours.
Dog Owner July 3, 2012 at 01:18 pm
First, it is simply inexcusable that a Pet Boarding business does not have backup generators in place BEFORE a natural disaster to prevent something like this from happening. On top of that I was unable to contact the kennel all weekend to check on the status of my dog because of the phone outage. How do you not have a cell phone backup to prevent this as well? It's called planning. As a business owner you have to plan for disasters. I was there on Saturday and clearly the staff was not prepared to handle something as simple as a power outage. It's not their fault. The owner should have been there to personally explain himself to the customers. He was nowhere to be found. Home Depot and Costco sold out of Generators early Saturday morning. As a business a Generator is a write-off. No excuse to not have one in place. It's called being cheap. I certainly will not be taking my dog back here again. This is after being a customer for over 10 years......
Dog Owner July 3, 2012 at 01:23 pm
For $5000 you can get a Generator that could run fans and some portable air conditioning units. How much money per weekend does Preston bring in? This is a drop in the bucket.
Dog Owner July 3, 2012 at 01:32 pm
John,
Please tell me you are kidding!!! Speaking of ignorant, to not expect more of a place of business that is taking care of your pet is quite ignorant. The kennel is in the woods. To not expect that one day a tree may fall on the power lines and take out the power is quite ignorant. To not plan for this with generators, index cards with owner contact information, etc, is even more ignorant. Before you start insulting other posters please take a minute to think first. This is a business. Every business owner should have a disaster recovery and Continuity of Operations Plan. Clearly they had neither.
Natalia B July 3, 2012 at 01:55 pm
John,
Whoa. No need to call me names. The explicit reason given for not contacting owners was that phone lines were down. Read the article, genius. Oh, and go to Hell. Furthermore, any business that doesn't keep record of back-up contact information doesn't deserve to exist. Who are the ignorant idiots now?
Dee July 3, 2012 at 01:55 pm
Completely inexcusable. This facility should have been prepared for this. How hard is it to have generators on hand? As someone else said, they have all the owner info on paper too, so owners should have been notified. I now have a new question to ask potential places I will board my dog. I hope everyone's dog who boarded there is fine. I was without power for 66 hours and I did my best to keep my dogs cool. I can't imagine them being in a stinky building with hundreds of other dogs. YIKES!!!!
Dee July 3, 2012 at 01:56 pm
I hope your dog is okay. I'm with you. It is their responsibility to have plans in place in case of an emergency. Find a new boarding facility.
Dog owner July 3, 2012 at 02:16 pm
My dog will be fine. He is still dehydrated but he's coming around. I highly doubt water was even offered as he was incredibly thirsty and panting upon pick up. For a small dog like I have I'm charged $24/day. They wouldn't even discount the charges. I'm beyond furious.
Dee July 3, 2012 at 02:20 pm
Wow! They didn't even attempt to compensate you? That's unbelievable. File a complaint with the BBB. It's imperative for this type of business to have emergency plans.
Dog Owner July 3, 2012 at 04:21 pm
I can confirm that the facility does have power hooked up to their computer and is able to bill your credit card!!!. I can also confirm that no discounts are offered! Unbelievable. I think the people that work at Preston and take care of the animals are amazing however the owner has a lot to learn.
columbian July 3, 2012 at 09:50 pm
If you have been a customer for over 10 years, then I am guessing you had been pleased with the care your pets had been getting in that time. When an emergency situation like this happens, flaws in preparedness are highlighted and should be addressed. While I agree that the owner should have been on-site, I know an employee who was at work on Saturday and the animals were well hydrated and the concrete buildings remained cooler than the air outside for most of that day. I wonder how many other pet boarding facilities have back-up generators. It is a valid question and one that I think many pet owners will now be asking before they board their pets. I wonder how many pet owners routinely ask this question before boarding their pets. By the way, I am a dog owner and I would also have been upset not to have been contacted. In that position, I may even decide to stop using this boarding facility. However, if I had been satisfied to have this facility care for my dogs for 10 years, then I would not publicly disparage them business as a result of this situation, which was a true emergency.
columbian July 3, 2012 at 09:58 pm
I so agree with you. If my dog were boarded there during this emergency, I would want the staff to do exactly what they were doing. Taking care of the dogs and monitoring the situation. If the dogs were in imminent danger, I have no doubt that appropriate steps would have been taken.
columbian July 3, 2012 at 10:07 pm
There are some small stacked cages in this facility that are only used for small dogs when the facility is completely full and the larger cages are not available. I am dismayed that some readers might think from your comments that this facility ONLY has small stacked cages, which is not the truth. It is a shame that this reputable business is being disparaged in this way. This is not a typical power outage. You have to only listen to the news to know that this is an unprecedented situation.
columbian July 3, 2012 at 10:11 pm
I am glad that your dog is okay. Perhaps it would be nice for the owner to offer a discount, however, I don't believe they are obligated to do so. They are taking care of the dogs even through emergency conditions.
Colliemom July 3, 2012 at 10:23 pm
My husband and I bought a new generator early Saturday at the Columbia Home Depot store; we were at the Home Depot on Rt 40 later that day and they had them stacked in the front hall with employees to help. If someone made the effort to wake up early on Saturday they were available. The fact that employees had to go outside to cool off clearly shows the inside was hotter than the outside, and outside it was intolerable. Individual cell phones were working; no employees could donate some air time to call owners on their cells? I understand this was an unexpected emergency; but not notifying owners and keeping the dogs indoors was neglect that could have resulted in illness or death of the animals. Owners should have been notified so they could make better arrangements for their pets. Did any of those overheated employees contact the HC Animal Shelter to ask for help or advice? This was very poorly done; as I said above, I toured Preston a few years ago and insisted on seeing the actual areas where the dogs were kept; opted not to ever place mine there. Fans are nice, but dogs don't loose heat through their skins, so doesn't help them as much as they help people. I suspect the owner hired young employees for summer help, and perhaps left no one authorized to make purchases or handle the situation in charge in his absence.
Dee July 3, 2012 at 10:42 pm
I've googled dog boarding and power outages. Seems a very typical thing for a lot of these businesses to have automatic generators kick in for power outages. Should be a no brainer...Anyway, I hope to see PCC address the issue and install some equipment.
Pet owner July 3, 2012 at 10:55 pm
I picked up my cat on Monday and actually went into the cattery. It was warm, but cooler than my own house. All the animals were being well cared for by the staff. The staff there are excellent.
columbian July 3, 2012 at 11:19 pm
It is true that there are teenagers that work at Prestons. However, there is always an owner or adult supervisor. I think Colliemom raises some good questions. However, in public forums such as these it is important to remember that people are free to comment, but those comments are not based on first hand experience with this specific situation and may not in fact be completely true. Case in point, the suspicion that teenagers with no authority were left at the facility on Saturday.
Pet Lover July 4, 2012 at 01:40 am
FYI-it is normal for a dog to go home from the kennel and drink an excessive amount of water. When your dog comes home you should offer small amounts of water or ice cubes until settled in. The staff at Preston takes pride in caring for all animals in their care, during these extreme circumstances you would find the kennel environment cooler than expected and clean! All the dogs are comfortable and happy. The employees work very hard to provide many outdoor potty breaks to canine guests and provide clean, cool and full water dishes inside and out!
Dog owner July 4, 2012 at 02:06 am
Pet lover -- generally that would be the case but not with my dog. I have used Preston for over 20 years. My dogs have always felt like Preston was a home away from home. It is not normal for a pet to be dehydrated if water was offered. It's inexcusable period. I have never had an issue with Preston until now. They should have called the owners period.
Michael July 4, 2012 at 07:19 am
Picked up my dog Tuesday morning from Preston. Long time customer, and will continue to be. Look people, they were hit pretty bad by that storm as evidenced by the army of BGE crew on site when I was there. The staff was clearly doing everything they could to keep the dogs healthy, hydrated, and happy. It was a tough situation for them, let's bear that in mind before we start ripping them.
My dog is doing just fine, better then expected considering the circumstances. The staff at Preston has always handled my dog with good care. Hats off to them for continuing so even in an emergency. And if I may chime in on the generator talk- while I agree that a back up system should of clearly been in place beforehand, it would take multiple generators to run a facility that large. Not a simple $5,000 one either. We're talking $50,000 plus per generator probably. Not as cheap as you'd think. Preston's a fine boarding facility with a staff that cares. I'd hate to have people get the wrong idea. My dog was there for 8 days and is perfectly fine. The 20 or so that I saw outside looked happy to. Good job, Preston.
We're not gonna take it. July 4, 2012 at 10:23 am
A lot of these pro-Preston comments sound eerily similar. Is someone on damage control duty? It sure sounds like it to me.
Dee July 4, 2012 at 11:05 am
I agree. Regardless, I would happily pay more money for a facility that has plans in case of emergencies like this. Those of you who don't, are free to go wherever you want. Definitely will be a question to any places I may leave my pets in the future. I used to work for a veterinarian and at least once a year during meetings we would reiterate emergency policies and had some great plans in place. Animal-related businesses have a higher responsibility to the pets in their care and the owners...they are not dealing with inantimate objects.
columbian July 4, 2012 at 11:53 am
To We're not going to take it- Regarding your question "Is someone on damage control duty?" No. For the record, I am a parent of one of the teenage employees of Prestons. My teenager has worked 3 of the days there since the power was out. When I read the Patch article, I was very concerned. I asked him how the animals were faring and what the staff was doing to handle this situation. He read the article and the comments posted and was quite taken aback by some of the disparaging comments written especially comments about Prestons that are just not true. I understand how people would be upset after reading the article, especially if they think that all of those animals are suffering. The purpose of my comments is not damage control. The generator question is a valid one. I would hope the owner and his adult staff would spend some time after this situation has passed to assess emergency preparedness. That is what any responsible business owner should do. I have no ulterior motive for doing "damage control." My motive is to share what information I have gotten directly from someone who has been there so that people have a complete picture of how Prestons is handling this situation. I feel that some assumptions have been made that are not entirely accurate. I also want my teenager to see that these types of forums can be places for respectful and responsible conversations about important topics.
Dog Owner July 5, 2012 at 12:02 pm
If this were a Nursing home and your loved one was there would you feel the same way? Would you except this level of service? What if this were the middle of winter and it was below zero? And yes, a simple $5k generator would have helped power portable air conditioning units. I have had to use them before so I can tell you first hand. I'm not sure why you feel the need to defend Preston because everyone here, including myself, has nothing but positive things to say about the teenage employees working there. It's the owner that we have a problem with.
Dog owner July 5, 2012 at 12:15 pm
Again, I have used Preston for over 20 years. I think the staff did the best they could to a point. Everytime I board my dog(s) I have to fill out a carbon less form with emergency contact info, etc (even though it's on file). This situation was an emergency! Pet owners should have been called. Period. My dog was dehydrated. I attempted to pick him up Sunday at 3:30 no one was there. If no one was there at 3:30 who was offering water or caring for pets after then?... No windows were opened. No generator. The generator arrived Monday along with the fans. Yes, pets are animals but they are also members of a family. I would have been fine if they would have called me so I could have made other arrangements. I received no apology no nothing. That isnt a good business practice.
lenny mu July 7, 2012 at 07:16 pm
Hey whiners, believe it or not most animals, especially dogs, are very well adapted to handle extremes of heat and cold. As long as they have access to water they do well.
Dogs, as well as people for that matter, existed for thousands of years without air conditioning. These whiners are typical of what is wrong with our society today... everybody thinks they are "special" and deserve exceptional treatment but they aren't willing to assume ANY responsibility. You are they type of people who want "all the kids to get a trophy."
NoPower July 31, 2012 at 06:41 pm
If the owners could count on friends or family members to take care ofntheir dogs while they are on vacation wouldn't be using a kennel! Duh!
NoPower July 31, 2012 at 06:48 pm
Why don't yiu all just cool it for a second and place the blame where it belongs . . . on BG!!!
Their excuses about outages after any storm is ridiculous. If you had been at a hearing on the 24th younwould have heard somebody who was in Taiwan during a typhoon and they didnt lose power. This so called rich area loses power on sunny days. It's ludicrous to have to buy a generator. Are we living in a third world country???

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